“Thursday is our ‘Yoda’ customer service and sales meeting. Yoda is Star Wars' all-powerful Jedi Master. One of his famous lines is, "Try not. Do, or do not. There is no try." The word try has been abolished at Frank and Lindy.”

William B. Raymond, co-owner of Frank & Lindy Plumbing & Heating Service Co., Peekskill, New York.