Volume 7, Issue Number 1 May 22, 2002


Forum Preview: Residential Service Departments – Issues and Answers


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Many SMACNA residential contractors have built successful businesses by working primarily in the new construction market. Others have seized the opportunity to significantly grow their already thriving businesses by expanding into the residential service add-on/replacement business.

Featuring a panel discussion among SMACNA residential contractors, the Residential Contractors Forum, “Residential Service Departments – Issues and Answers,” will focus on how to develop a strong residential service department. Among the topics that will be covered are using service to develop a strong add-on/replacement business, service technicians as salespeople, dispatching, inventory control (both in-house and on trucks), service agreements, flat-rate pricing versus time and materials pricing and billing procedures.

David Holt, president of Ultimate Service Systems, will lead the discussion on Monday, Oct. 21, during the annual convention in Las Vegas. With more than 20 years experience in the HVAC industry, Mr. Holt founded Ultimate Service Systems to assist contractors expand their service businesses.

While Mr. Holt and the panel of contractors will take the lead in this session, contractors attending the forum should come prepared to participate in the discussion resulting in a more interactive session.

For more information or to register for SMACNA’s 59th annual convention, Oct. 20-23, visit www.smacna.org or contact the meetings and convention department at (703) 803-2980.


Editor: Rosalind P. Raymond rraymond@smacna.org  |  Asst. Editor/Writer: Cynthia Young cyoung@smacna.org

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