Volume 1, Issue Number 1 September  1, 2003



A Message from the Chairman: Making Owners Happy - The Best Practice of All

Welcome to the first issue of SMACNA’s HVAC Systems Expertise newsletter. The HVAC Contractors Council Steering Committee wants this newsletter to be an open forum for SMACNA HVAC and service contractors, plus duct manufacturers as well.

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Elevating the HVAC Contractor's Importance

SMACNA President-Elect Mark Watson offers commentary on the role Sheet Metal HVAC Contractors play in the construction process.

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Will The High-Performing Contractor Model Work For a Small Company?

SMACNA's High-Performing Contractor Model is the ideal tool for improving your own organization by assessing your company's approaches to leadership, planning, building customer relationships, monitoring business operations and evaluating the quality of financial and operational results.

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Best Practices in the Owner Community

Building owners competing in the BOMA office building of the year competition are judged on how well they excel in energy management. This is fantastic news for SMACNA HVAC contractors and an open door for those skilled in the art of energy management.

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Owners Are Not Happy Campers

If your firm exists to serve building owners, take a long, hard look at the results from a recent survey of the owner community by the Construction Management Association of America.

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Editor: Rosalind P. Raymond rraymond@smacna.org  |  Asst. Editor/Writer: Cynthia Young cyoung@smacna.org

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