SMACNA Sponsored Overviews Available

The High-Performing Contractor Assessment Program is dedicated to supporting SMACNA High-Performing Contractors.

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Customer Focus – Four Myths about Customers

There are four myths pertaining to customer feedback that high-performing contractors have learned to overcome, including, silence is golden and "fine" means all is well.

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Employee Focus – Scare Report – It’s scary if you don’t use them!

Masaaki Imai, author of the book, Kaizen, suggests that a simple report be completed by an employee when the employee observes or experiences an incident that "scares" him. This useful safety approach is called a "scare report."

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Process Management – If it works for cars, can it work for the postal service?

Lean Thinking applies to all businesses…especially when it pertains to reducing waste, as well as wasted time. A new research project, funded by the New Horizons Foundation, identifies areas where Lean has been used and where it can be applied to construction.

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Keeping Score – Benchmark Against the Best

Employers often say that employees are their most important resource. However, few contractors measure their employees’ satisfaction even once a year.

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