Sheet Metal & Air Conditioning Contractors’ National Association

Events & Education

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Navigating the Platform

Thank you for registering for the SMACNA EDGE Conference! Included below are instructions to help you navigate the conference platform (VConference) as well as answers to frequently asked questions (FAQ).


FAQ

The FAQ below reference links that are available when in the conference platform (VConference).

Note: Registered attendees will receive a link to VConference with their username and password.  If you have questions about logging in, please contact kdeguzman@smacna.org. 

  • Where do I go for IT help and questions?

    When in the conference platform, go to “Help Center” on the top navigation bar. Click on “Need Technical Help?”  You can then chat live with VConference staff who can troubleshoot any issues you are having with the platform.
  • How do I navigate the conference?

    Once logged in to the platform, you will be taken to the Conference Lobby. You can navigate the entire conference using the navigation bar at the top of the screen. This navigation bar will be visible wherever you go on the platform.
  • How do I get back to the main lobby?

    Use the “Conference Lobby” link on the top navigation bar available anywhere in the platform.
  • How do I access the educational sessions?

    Go to “Sessions Lobby” on the top navigation bar. You can view the full conference schedule or view the upcoming live session. Note: the schedule can be accessed at any time during the session in a new window.

    To enter a live session, click on “Enter Track/Room Now.” The video player box will show on your screen. The live sessions start automatically. If the video does not start at the time listed in the top left of your screen, please refresh your browser.

    When the session is ready to move to Q&A*, click the “Zoom” button to enter the Q&A session with the speaker.

    *Note that you must have Zoom downloaded to your device to participate in our Q&A Sessions.
  • How do I participate in a live Q&A session?

    At the end of the live session, the speaker will ask attendees to click on the “Zoom Button” at the top left of the player box page. Once you click the Zoom button, a new window will open up in the Zoom app. This will launch the Q&A.

    To ask questions of the session speaker, use the Q&A tab at the bottom of the page in the Zoom app. 
  • How do I download Zoom?

    Visit https://zoom.us/download. Download Zoom and follow the instructions to finish installation on your device.
  • How do I access on-demand sessions?

    Go to “On-Demand Video” on the top navigation bar from anywhere in the platform. If you miss a session or want to re-watch it, all sessions will be available on-demand for 90 days, or until January 11, 2021.

    Sessions will be available in the on-demand area 24 hours after the live session has aired.