Residential Report: New Customer Service Manual Reinforces a Culture of Care
What if it were possible to identify and remove a potential barrier SMACNA contractors face in the residential market? SMACNA’s manual, Successful Customer Service Practices for HVAC Service and Retrofit Contractors, written specifically for residential contractors, illustrates a different way of looking at customer service when compared to commercial markets.
New Member Benefit: SMACNA Connect
Attendees at SMACNA conventions often say that one of the main reasons they keep coming back to the annual convention is because they value the relationships they’ve made with their fellow SMACNA members in years past.
May 2018: Safety Surveys Due May 4; Financial Boot Camp – May 6-9, Tempe, Ariz.; CEA National Issues Conference – May 8-10, Washington, D.C.; Leadership Development Program – May 21-24, Chapel Hill, N.C.
Tell Us About Your Partnership with Labor
Here’s your opportunity to rank the quality of your area’s labor/management partnership efforts. The annual SMART-SMACNA Labor/Management Cooperation Survey is now available and the Best Practices Market Expansion Task Force would like as many contractors and chapters as possible to complete the survey so they can track the changes in partnership growth and efforts.
Building Trades Legislative Conference Emphasizes Infrastructure
More than 2,000 construction workers and industry leaders joined forces at the North American Building Trades Union 2018 Legislative Conference last week where NABTU President Sean McGarvey called for action saying that “the nation’s infrastructure is in critical need of renewal.”
Last Chance for Wednesday’s Crew-Cost Webcast
Time is running out for chapters and contractors to register for Wednesday’s Crew-Cost Webcast. Attendees will get a detailed look at crew-cost methodology and the financial consequences resulting from their local bargaining agreement.
Council Agenda Now Available
Get a head start on the upcoming Council of Chapter Representatives Meeting, June 10-12, 2018, by reviewing the meeting agenda and discussion items.