Sheet Metal & Air Conditioning Contractors’ National Association


New manual—Best practices for a residential/light commercial retrofit department

Sep 15, 2016

SMACNA’s new “Residential Retrofit and Service Operations Management Program” provides information on the latest sales, marketing, and financial strategies to operate a profitable residential/light commercial HVAC service and retrofit department.

The financial and operational strategies in this publication will benefit residential and light commercial contractors looking to improve existing retrofit and service operations; as well as contractors in the commercial market with ideas and thoughts of expanding their business model.

Prepared under the direction of SMACNA’s Residential Contractors Council Steering Committee, the manual begins with an in-depth look at the financial considerations involved in this special type of work and moves into sales and operations, marketing methods, and personnel requirements.

The appendices include a wealth of sample job descriptions for typical residential/light commercial personnel and very interesting “blog style” case studies offering valuable firsthand contractor advice.

This document is available free to members on the Retrofit and Service Contracting section of SMACNA’s Residential Market Opportunities webpage.

For more information on this new program, contact SMACNA’s Director of Market Sectors and Safety Mike McCullion ( / (703) 995-4027).