Sheet Metal & Air Conditioning Contractors’ National Association


Contractor Operations Manual: Managing a Remote Workforce

Oct 29, 2020

Successfully Managing Remote Workforce_cover 250x303In response to the pandemic, many contractors have decided to have their employees work remotely. While there are obvious aspects of construction that require in-person presence on a jobsite, there are many that can be done remotely.

Unlike industries where remote work has been being adopted for years, construction has been considered an in-person job. That’s begun to change.

In the latest Contractor Operations Manual, Successfully Managing A Remote Workforce: How to Maintain Productivity and Engagement, we explore the influence and impact of the pandemic; generational expectations; the advantages of remote work; how to lead, communicate and incentivize behavior; the impact of this shift on organizational strategy and culture.


I. The Influence and Impact of the Pandemic

  • Demands of the Technology Generation
  • The Major Advantages of Remote Work

II. Use of Technology for Speed and Transparency

III. Tools, Metrics, and Reporting to Effectively Manage Remote Workers

  • Transparency of Performance

Remote Workforce InfographicIV. Best Practices in Managing Remote Meetings

  • Do Not Multitask During Meetings

Develop These Habits for Successful Remote Meetings

V. Leading, Communicating, and Incentivizing Behavior

  • Enabling Remote Employees
  • Create a Recurring Daily Check Meeting
  • Allow Different Communication Options
  • Recognize the Challenges of Remote Work
  • Allow for Flexibility

VI. Cultural Impacts

For questions about this manual, please email Tom Soles, SMACNA’s Executive Director of Member Relations, at

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