SMACNA’s Equipment Warranty Options for Residential Contractors guide covers the four major types of equipment warranties (contractor, manufacturer, third-party, and customer) and provides advice that is critical to ensuring the contractor’s ability to cover repair costs during the lifetime of the warranty.
The new members-only white paper, written by well-known industry consultant Ruth King in cooperation with the SMACNA Residential Council Steering Committee, describes what to consider when offering a contractor-provided warranty as well as those from manufacturers, third-parties, and customers. It emphasizes the impact of warranties on the sales process and proper contract documentation required. It explains the benefit of locking the customer in for a 10-year maintenance program at no additional cost incurred by the customer. It also advises critical issues to consider when selling extended warranties covering labor rates, a decline in demand service work, and extended warranty requirements.
Download the document from the SMACNA Residential web page. For further information, contact Mike McCullion, director of market sectors and safety at firstname.lastname@example.org.