Sheet metal & Air Conditioning Contractors’ National Association

Issue

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Software efficiencies improve customer service and lead tracking

Missed appointments mean missed opportunities. “Callers want to be taken care of immediately—instead of waiting for a callback. But we couldn’t make appointments until we checked with the salespersons out in the field,” said Jim Klopfenstein, manager at SMACNA contractor Day Heating Co., Salem, Ore.
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Customized copper panels tame reflections in the desert

Bright reflections off water in a desert oasis are desirable. Not so reflections off copper roofs. That is why Mike McGrath, president of SMACNA’s MG McGrath Inc., based in Maplewood, Minn., selected TECU OXID copper finished in a Tecu Bronze patina from KME for the one-of-a-kind Butterfield residence project in Palm Desert, Calif. “We didn’t want the roof to throw a lot of sun on other neighbors’ houses,” he said
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Handling customer complaints so the customer likes you

Taking a negative comment and turning it into a positive is an art that Novak Heating & Air Conditioning in Cedar Rapids, Iowa, has mastered.
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The Waldinger Corp. recreates pieces of history

When a century-old home in Blair, Nebraska, needed to restore their two crumbling rooftop cupolas, the construction company on the job brought them to The Waldinger Corporation located in Omaha to rebuild them. Known for their stellar reputation in custom metal fabrication, Waldinger’s fabrication specialists did an outstanding job of precisely recreating both cupolas.
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ASHRAE's new residential IAQ guideline advises using high efficiency filters

Recent research shows that ultrafine particles are more hazardous to human health than originally thought. ASHRAE’s newly published 2015 version of the residential indoor air quality (IAQ) guideline suggests higher-efficiency filters should be used.
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Improper installation leads to poor HVAC performance, wasted energy, says study

Faulty installation of an HVAC system can result in a 30 percent increase in electricity consumption, according to a recent research study by the National Institute of Standards and Technology (NIST).
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So what are these guys doing right?

Can you say this about your residential business? Dave Probst, co-owner of Service Business Evolution, is out to make winners of as many residential service business owners who will listen. He spoke at SMACNA’s annual convention at the Residential Contractors Forum this past September. Here’s some of his advice.
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Watch out!

Earlier this year, several HVAC companies in the Northwest had their customer lists hacked. Scam artists falsely representing the HVAC companies called customers to say that it was time for a tune-up and scheduled work.
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Congress moving toward another tax extension for solar / geothermal

Congress is on schedule to pass another extension for a number of tax incentives of high value for the energy efficiency driven HVAC segment of the construction industry.
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