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What if it were possible to identify and remove a potential barrier SMACNA contractors face in the residential market? SMACNA’s manual, Successful Customer Service Practices for HVAC Service and Retrofit Contractors, written specifically for residential contractors, illustrates a different way of looking at customer service when compared to commercial markets.
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All contractors typically only get one chance to make a good first impression, but far too often residential contractors fail to make the most of this opportunity.
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This new publication helps you learn how to keep a customer for life. You'll find information and procedures on establishing a customer care culture and working within the “life cycle” of a customer.
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Dandelion’s geothermal systems—sprouting up in a day
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Residential HVAC contractors take note: Homeowners overwhelmingly put energy efficiency at the top of their list of essential and desirable features, according to a survey by the National Association of Home Builders (NAHB).
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According to PACENation, an industry trade association, 130,000 homeowners have used PACE financing for energy efficiency, renewable energy, water conservation, and wind mitigation improvements, representing a total investment of $2.9 billion.
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As a longtime industry leader and a member of the St. Louis Better Business Bureau, George “Butch” Welsch, owner of SMACNA company Welsch Heating and Cooling, St. Louis, has come across some great ideas over the years for keeping up good relationships with your customers.
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A new SMACNA Chapter Education course “Start and Build a Profitable Service and Replacement Department" recently debuted with the Bay Area SMACNA chapter in Oakland, Calif. It is based on SMACNA’s new “Residential Retrofit and Service Operations Management Program.”
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Residential service work can be a boon to any contractor. It offers high net profits, predictable cash flow, steady technician hours, and stable work throughout the year—even during downturns.
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Mobile applications are creating great opportunities for residential contractors to improve customer service, build rapport with clients, write estimates and proposals, and sell more jobs at higher margins and in less time.
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SMACNA’s Residential Council Steering Committee is scrutinizing some significant trends facing the residential HVAC industry—the increasing use of smart comfort controls, high-efficiency system filters, and internet marketing that cuts out the middleman.
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The Residential Retrofit and Service Operations Management Program contains the latest information and methodologies to start up and run a profitable and successful residential and light commercial HVAC service and replacement department. read more
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A report from the National Energy Management Institute.
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Information on the Department of Energy's Weatherization Assistance Program.
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Tips and advice from the Office of Energy Efficiency & Renewable Energy on home weatherization, including home energy audits.
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Resources from the Building Technologies Office, including research and development, market stimulation, and building codes and equipment standards.
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Energy Savings resources for the Homeowner from Energy Star.
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A National Geographic article on Ten Myths About Geothermal Heating and Cooling,
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A new study from Building Science Corporation (BSC) demonstrates that all insulation products perform equally well when properly installed and air sealed.
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Faulty installation of an HVAC system can result in a 30 percent increase in electricity consumption, according to a recent research study by the National Institute of Standards and Technology (NIST).
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A good maintenance agreement program will help even out cash flow, increase your company’s bottom line, and keep your field employees productive throughout the year. Properly tracking and accounting for these agreements is critical to the success of your maintenance program.
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Got a great residential project you’d like to tell the world about—from new home construction or installing a great retrofit to servicing a condo complex? Let us spread the good news in SMACNA’s upcoming Residential Reports newsletter.
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