Sheet metal & Air Conditioning Contractors’ National Association

Retrofit and Service Contracting

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Successful Customer Service Practices for HVAC Service and Retrofit Contractors

This new publication helps you learn how to keep a customer for life. You'll find information and procedures on establishing a customer care culture and working within the “life cycle” of a customer.
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Residential Retrofit and Service Operations Management Program – editable forms

The SMACNA Residential Retrofit and Service Operations Management Program ​was published in 2016. This document contains the editable versions of the forms in the program manual.
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Residential / Light Commercial Management Program

The Residential Retrofit and Service Operations Management Program contains the latest information and methodologies to start up and run a profitable and successful residential and light commercial HVAC service and replacement department. read more
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Accounting for residential maintenance agreements

A good maintenance agreement program will help even out cash flow, increase your company’s bottom line, and keep your field employees productive throughout the year. Properly tracking and accounting for these agreements is critical to the success of your maintenance program.
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