Sheet Metal & Air Conditioning Contractors’ National Association


Residential / Light Commercial Management Program

The Residential Retrofit and Service Operations Management Program contains the latest information and methodologies to start up and run a profitable and successful residential and light commercial HVAC service and replacement department. 

Prepared under the direction of the Residential Contractors Council Steering Committee, this manual begins with an in-depth look at the financial considerations involved in this special type of work and moves into areas such as sales and operations, marketing methods, and personnel requirements.

The appendices include a wealth of sample job descriptions for typical residential/light commercial personnel and very interesting “blog style” case studies offering valuable firsthand contractor advice.

This document is available free to members through the SMACNA online Store.

For further information, contact SMACNA's director of market sectors and safety, Mike McCullion at (703) 995-4027 or