Sheet metal & Air Conditioning Contractors’ National Association

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Residential Retrofit & Service Operations Management Program

By SMACNA

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The Residential Retrofit and Service Operations Management Program provides information on the latest methodologies to start up and run a profitable and successful residential and light commercial HVAC service and replacement department.

This manual begins with an in-depth look at the financial considerations involved in this special type of work and moves into areas such as sales and operations, marketing methods, and personnel requirements. The appendices include a wealth of sample job descriptions for typical residential/light commercial personnel and very interesting "blog style" case studies offering valuable firsthand contractor advice.