Sheet metal & Air Conditioning Contractors’ National Association

Residential

SMACNA's Residential Council is comprised of members performing residential and light commercial work. This page was developed to focus on issues and trends in the sector, including: energy efficiency, indoor air quality (IAQ), service contracting, and geothermal applications.  The Council updates this page regularly with information on the latest market opportunities, regulatory and legislative activities, and new technology applications.

I’M INTERESTED IN…

FEATURED PROJECTS

RETROFIT

RETROFIT/SERVICE CONTRACTING

Regulatory

REGULATORY AND LEGISLATIVE

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INDUSTRY LINKS AND RESOURCES

IAQ

INDOOR AIR QUALITY

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ENERGY EFFICIENCY

TECHNICAL RESOURCES

RECOMMENDED

Multiunit Residential Work a Profitable Niche for Years to Come

For SMACNA contractors such as S&M Heating and Air Conditioning that do service or installation jobs on residential multiunit buildings, these projects offer reliable revenue and steady work for employees. Laski estimates that his company has installed HVAC systems in 25,000 to 30,000 apartments in southeastern Michigan over the last 57 years.
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Social Media Era Transforms Residential Marketing Strategies

Welcome to “word of mouth” marketing in the era of social media. “It’s a form of verification from the existing customers that doesn’t cost a lot of money, and that type of marketing has helped us a lot,” says Randy Novak, president of Novak Heating and Air Conditioning.
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Contractors Stay Sharp with Residential Comfort Systems Manuals

When staff members at Centraire Heating and Air Conditioning Inc. refer to the technical aspects of the HVAC systems they’re selling, they turn to SMACNA’s Residential Comfort Systems Installation Standards Manual.
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Taking a Look at High Efficiency Systems

High-end HVAC systems known for their energy efficiency include geothermal, solar, High Performance Air Systems (HPAS), and variable refrigerant flow (VRF) systems.
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Residential Report: New Customer Service Manual Reinforces a Culture of Care

What if it were possible to identify and remove a potential barrier SMACNA contractors face in the residential market? SMACNA’s manual, Successful Customer Service Practices for HVAC Service and Retrofit Contractors, written specifically for residential contractors, illustrates a different way of looking at customer service when compared to commercial markets.
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Residential Report – Powerful questions technicians should ask to increase customer engagement

All contractors typically only get one chance to make a good first impression, but far too often residential contractors fail to make the most of this opportunity.
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Successful Customer Service Practices for HVAC Service and Retrofit Contractors

This new publication helps you learn how to keep a customer for life. You'll find information and procedures on establishing a customer care culture and working within the “life cycle” of a customer.
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