Customer Excellence Training

About the Program

This 2½-day, in-person training program is designed to elevate how service professionals show up on the job, in customer interactions, and within their teams. Through five interactive workshops, participants will develop the mindset, skills, and strategies needed to build trust, handle challenges with professionalism, and create lasting customer loyalty. Drawing on lessons from business and elite sports teams, this training moves beyond theory into practical, repeatable action that changes culture from the inside out. 

Hotel Information

Hyatt Place Indianapolis Downtown
130 S. Pennsylvania Street
Indianapolis, IN 46204

Book by April 20, 2026 to receive the discounted rate of $164++ per night. 

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Pricing

• Member (early): $2,250
• Member (standard): $2,500 
• Associate member: $2,600 
• Non-member: $5,000

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Registration