ServiceTrade Releases 2025 Technician Insights Report

ServiceTrade’s new survey study of 650+ technicians reveals what techs need to be more productive, happier, and stay with a company longer.

Article content provided by ServiceTrade.

ServiceTrade’s 2025 Technician Insights Report: Your Guide to Building a Stronger, More Efficient Service Team. The commercial service industry faces a growing challenge: a severe shortage of skilled technicians. According to the newly released 2025 Technician Insights Report from ServiceTrade, hiring is the top concern for 53% of commercial service business owners, a problem compounded by industry growth and an aging workforce—26% of technicians are nearing retirement. Despite these challenges, ServiceTrade’s new survey of 650+ technicians in the fire safety and mechanical services industries reveals what techs need to be more productive, happier, and stay with a company longer.

Competitive pay, training opportunities, and efficient work environments are top priorities for technicians. While 54% of surveyed techs believe their profession offers a solid financial future, many express frustration with inefficiencies such as excessive paperwork (49%), poor office communication (22%), and scheduling issues (11%).

What Technicians Want To boost job satisfaction and retention, businesses should focus on: Streamlining operations – Techs need better access to job and customer information (24%) and digital tools to reduce administrative burdens.

Investing in training – Nearly half (49%) want professional development opportunities, and 27% seek additional training.

Providing flexibility – A majority (59%) believe better work-life balance would improve job satisfaction.

You can download the report here.

Visit the ServiceTrade website.

Reach out to a ServiceTrade representative.

ServiceTrade is the software platform for commercial mechanical and fire contractors. During a chronic skilled labor shortage, we help you increase profit by improving service and project operations, increasing technician productivity, selling more service agreements, and growing customer loyalty.

Feb 26, 2025 — Products & Services Update

Latest Articles

Mental Health Matters For Your Employees

Aug 25, 2026 - As a business owner and leader, taking the mental health of your employees seriously and understanding how it can impact their work is essential.

Cut Faster, Feed Smarter, Fabricate Without Limits

Aug 25, 2026 - The Lockformer Vulcan Fiber Laser Elite Cutting System and Iowa Precision Coil Feed NEO combine into one automated, coil-fed cutting system built for faster, safer, more precise HVAC fabrication.

Train Smarter with Insulation Intel®

Aug 25, 2026 - Free online training built for sheet metal and HVAC pros to improve installation quality, efficiency, and workforce skills—available anytime, anywhere.

smacnalogo__185_287__with_white_3a5897_outline