ServiceTrade Releases 2025 Technician Insights Report

ServiceTrade’s new survey study of 650+ technicians reveals what techs need to be more productive, happier, and stay with a company longer.

Article content provided by ServiceTrade.

ServiceTrade’s 2025 Technician Insights Report: Your Guide to Building a Stronger, More Efficient Service Team. The commercial service industry faces a growing challenge: a severe shortage of skilled technicians. According to the newly released 2025 Technician Insights Report from ServiceTrade, hiring is the top concern for 53% of commercial service business owners, a problem compounded by industry growth and an aging workforce—26% of technicians are nearing retirement. Despite these challenges, ServiceTrade’s new survey of 650+ technicians in the fire safety and mechanical services industries reveals what techs need to be more productive, happier, and stay with a company longer.

Competitive pay, training opportunities, and efficient work environments are top priorities for technicians. While 54% of surveyed techs believe their profession offers a solid financial future, many express frustration with inefficiencies such as excessive paperwork (49%), poor office communication (22%), and scheduling issues (11%).

What Technicians Want To boost job satisfaction and retention, businesses should focus on: Streamlining operations – Techs need better access to job and customer information (24%) and digital tools to reduce administrative burdens.

Investing in training – Nearly half (49%) want professional development opportunities, and 27% seek additional training.

Providing flexibility – A majority (59%) believe better work-life balance would improve job satisfaction.

You can download the report here.

Visit the ServiceTrade website.

Reach out to a ServiceTrade representative.

ServiceTrade is the software platform for commercial mechanical and fire contractors. During a chronic skilled labor shortage, we help you increase profit by improving service and project operations, increasing technician productivity, selling more service agreements, and growing customer loyalty.

Feb 26, 2025 — Products & Services Update

Latest Articles

Automate Inventory Management Processes with ON!Track

Jul 10, 2026 - Hilti ON!Track gives users a smarter way to track tools, manage assets, and keep projects running more efficiently.

Fire Resisting Ductwork Specialists

Jul 6, 2026 - We developed our CASWELL FIRESAFE® Brand in 2003, which is now sold internationally through our carefully selected network of Licensed Manufacturing Partners.

Train Smarter with Insulation Intel®

Jun 23, 2026 - Free online training built for sheet metal and HVAC pros to improve installation quality, efficiency, and workforce skills—available anytime, anywhere.

smacnalogo__185_287__with_white_3a5897_outline