Join Us for Customer Excellence Training!
Upcoming in-person training program will aid service professionals show up on the job, in customer interactions, and within their teams.
Please join us on May 4 for a 2½-day in-person training program designed to elevate the way service professionals show up on the job, in customer interactions, and within their teams. Through five interactive workshops, participants will develop the mindset, skills, and strategies needed to build trust, handle challenges with professionalism, and create lasting customer loyalty. Drawing on lessons from business and elite sports teams, this training moves beyond theory to practical, repeatable actions that change culture from the inside out.
Hotel Information:
Hyatt Place Indianapolis Downtown
130 S. Pennsylvania Street
Indianapolis, IN 46204
Book by April 20, 2026, to receive the discounted rate of $164++ per night. Please click here to learn more and to register.
Apr 1, 2026 — Member Update
Latest Articles
Oct 14, 2026 - Program open to qualified students seeking to further their undergraduate education at an accredited four-year college or university. The scholarships are open to full-time students entering their first year and current full-time undergraduate students.
Oct 14, 2026 - Start diving into our three select sessions to watch, and view the full conference program today.
Oct 14, 2026 - Learn more about the event that gives attendees the opportunity to stay informed about SMACNA initiatives and engage with SMACNA leadership.
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