Upcoming in-person training program will aid service professionals show up on the job, in customer interactions, and within their teams.
Please join us on May 4 for a 2½-day in-person training program designed to elevate the way service professionals show up on the job, in customer interactions, and within their teams. Through five interactive workshops, participants will develop the mindset, skills, and strategies needed to build trust, handle challenges with professionalism, and create lasting customer loyalty. Drawing on lessons from business and elite sports teams, this training moves beyond theory to practical, repeatable actions that change culture from the inside out.
Hotel Information:
Hyatt Place Indianapolis Downtown
130 S. Pennsylvania Street
Indianapolis, IN 46204
Book by April 20, 2026, to receive the discounted rate of $164++ per night. Please click here to learn more and to register.
Apr 1, 2026 — Member Update
Apr 22, 2026 - Deputy Secretary Keith Sonderling will step in as Acting Secretary.
Apr 22, 2026 - The system, known as CAPE (Consolidated Administration and Processing of Entries), is designed to handle what could become one of the largest government refund efforts in U.S. history.
Apr 22, 2026 - If you are planning to attend the June Council of Chapter Representatives Meeting on May 31-June 2, 2026, in Quebec City, the deadline to register and book your hotel is April 30!