Join Us for Customer Excellence Training!

Upcoming in-person training program will aid service professionals show up on the job, in customer interactions, and within their teams.

Please join us on May 4 for a 2½-day in-person training program designed to elevate the way service professionals show up on the job, in customer interactions, and within their teams. Through five interactive workshops, participants will develop the mindset, skills, and strategies needed to build trust, handle challenges with professionalism, and create lasting customer loyalty. Drawing on lessons from business and elite sports teams, this training moves beyond theory to practical, repeatable actions that change culture from the inside out.

Hotel Information:
Hyatt Place Indianapolis Downtown
130 S. Pennsylvania Street
Indianapolis, IN 46204

Book by April 20, 2026, to receive the discounted rate of $164++ per night. Please click here to learn more and to register. 


Apr 1, 2026 Member Update

Latest Articles


Acting Labor Secretary to Visit SMACNA Member

Jun 10, 2026 - Keith Sonderling will visit Warminster, PA-based Prime Sheet Metal and the Philadelphia chapter to learn more about the challenges and opportunities facing the industry.


Council Meeting Proves a Rousing Success

Jun 10, 2026 - This annual event connects national leadership with local chapters. Attendees left with clear steps to help their chapters, such as starting new SMACNA initiatives, sharing best practices, and providing feedback to shape industry priorities.


Nominate A Fellow Member As the SMACNA Contractor of the Year

Jun 10, 2026 - Deadline quickly approaching to recognize a SMACNA Contractor for their efforts to advance both our association and our industry.