Sept. 11-14, 2022, Colorado Springs, CO
Registration is now open!
Volunteering through SMACNA enables you to contribute to industry and organizational issues, exercise leadership and communication skills, network with industry thought leaders, and help develop programming. Volunteer with SMACNA.
Learn more about R.F. Knox Company, Inc., a fourth-generation straight-line sheet metal business in Atlanta, GA. See R.F. Knox Company in Action.
Read about SMACNA's position on the issues that affect the industry, small business and you. Take action on SMACNA's legislative priorities.
Explore the many career paths and opportunities within the sheet metal and HVAC industry and hear success stories from real-life professionals. Ignite Your Career.
Jun 29 2021
At a time when many SMACNA members are not entering the residential market, these contractors say maintaining a homeowner-focused department is a smart business move.
Contractor Operations Manual
Apr 01 2021
This update provides guidelines and tools that enable contractors and their employees to become better presenters. In years past, effective presentation skills were considered important only to executives or those in the business development arena. This is no longer the case. The need for strong presentation skills applies to anyone who must present information to another individual or group. Effective presentation skills are now considered a core competency.
This document is free to members in the SMACNA Store.
Across the United States, residential contractors have seen an increase in business as clients adjust to the COVID-19 pandemic.
Feb 28 2020
Yellow is much more than a color for Gabrilson Indoor Climate Solutions, a SMACNA firm based in Iowa. It is the foundation of the company’s brand.
Aug 20 2019
Sheet metal and HVAC contractors say effective fleet management is critical to their businesses.
A cooperative relationship, as well as combined training and marketing efforts, have contributed to major growth in the St. Louis residential HVAC service market.
Jun 20 2019
Thanks to a long-term partnership with a home developer, Sunset Air stays busy installing HVAC systems in thousands of new homes around Washington.
Successful Customer Service Practices for HVAC Service and Retrofit Contractors provides strategies and procedures to keep a customer for life. It includes information on establishing a customer care culture and working within the "life cycle" of a customer. Prepared under the direction of the Residential Contractors Council Steering Committee, this manual helps identify and evaluate your customer types and effective service policies for each type, as well as the customer service role of each employee. Sample scripts are provided so companies can set procedures and train employees on proper customer interaction and phone etiquette.
New Horizons Foundation
Jan 01 2006
Customer loyalty can be the key to business success or failure. The New Horizons Foundation initiated and funded a study to gain greater understanding of customer requirements with the intent to improve the competitiveness of HVAC and sheet metal contractors.
The sheet metal industry provides a great opportunity for career development and job stability, but not everyone is suited to every job. Service technicians require certain skills to really excel in their roles.
From personal protective equipment to customer anxiety, contractors are navigating an unprecedented landscape.