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XOi’s J.P. Calahan talks technician enablement (aka: giving the technician what they need, even if they don’t know they need it) and the evolving technology landscape in the latest Accelerated HVAC Success Podcast from Daikin’s HVAC Learning Campus. Explore the evolving landscape of heating, ventilation, and air conditioning technology.
“Manufacturers across the world are building more efficient products that the world needs. At the same time, that is introducing more complexity to the technician. Now that you have this evolving technology in this space, there is a need for constant education. … [XOi] has the ability to allow an OEM to be in the pocket of a technician who is green, and stretched, and tired, and hot — and allow them to be guided through in the appropriate way,” said Calahan.
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The only digital tool your techs will ever need on a job site, XOi connects people, from all parts of a field service ecosystem, with the equipment they service. We go beyond the capabilities of standard field service app technology to deliver you a communication tool that will completely transform your business. Technicians that use XOi in the field collect critical job site data, connect instantly with the answers they need, and provide the back office with data to capitalize on revenue-generating opportunities.